The Best contact center software: VAANI uses call analytics to capture data and speech from calls further enabling you to draw conversation intelligence data to measure various KPI’s. A cloud contact center is a modern software platform that manages customer calls and interactions directly from the cloud. Agents use this software to provide customer service for inbound and outbound communications. Cloud Contact Centers make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more. These Contact Centers allow agents to personalize a more tailored support experience, which better assists the customers. VAANI prides themselves on security and reliability. They provide non-disruptive real-time updates with no maintenance windows, 27x7 NOC availability data centers, stringent administrative, physical, and technical safeguards are in place to ensure security and compliance. Within the next five years, we will see more change in Contact Center's than the last 25 years combined. Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the marketing, the way customer care is experienced and delivered. VAANI wants to make sure to keep the human element alive in the support experience as they believe it is the "heart" of customer support. With VAANI Contact Center solutions, you can unlock customer intelligence and insights that empower agents and organizations to deliver a more human experience.